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The GCP-GCX exam is a comprehensive test that covers various aspects of the Genesys Cloud CX platform. GCP-GCX exam covers topics such as contact center architecture, routing and reporting, voice and digital channels, workforce engagement, and analytics. GCP-GCX Exam is designed to test the candidate's ability to configure, troubleshoot, and optimize the platform.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q98-Q103):

NEW QUESTION # 98
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

Answer: A

Explanation:
The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. The User Status Detail report shows various metrics related to user status and availability, such as on queue time, off queue time, break time, login/logout details, etc. To view specifics about queue activity for users or agents, you can use other reports such as Queue Activity Export Report or Queue Performance Summary Report. Reference: https://help.mypurecloud.com/articles/user-status-detail-report/ https://help.mypurecloud.com/articles/queue-activity-export-report/ https://help.mypurecloud.com/articles/queue-performance-summary-report/


NEW QUESTION # 99
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Answer: D

Explanation:
Explanation
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent. References:
https://help.mypurecloud.com/articles/agent-metrics-export-report/
https://help.mypurecloud.com/articles/agent-metrics-report/


NEW QUESTION # 100
Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

Answer: A

Explanation:
Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.


NEW QUESTION # 101
Which of the following components can be added to scripts? (Choose four.)

Answer: A,B,D,E


NEW QUESTION # 102
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Answer: A


NEW QUESTION # 103
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